Felicia Polk: Operations & HR Consultant
Operational strength and team alignment for small businesses and government agencies
About Felicia Polk
Operational clarity and team alignment for mission-driven small businesses and government organizations.
Felicia Polk is the founder of Business Served, Inc., a consulting and training firm dedicated to helping organizations fortify their internal operations and human capital. With a national footprint and over 20+ years of experience, Felicia brings a unique blend of coaching, training, and strategic insight to small businesses and government agencies alike.
Her approach is deeply collaborative—Felicia becomes a part of each client’s team, bringing both structure and heart to every engagement. She’s known for her dedication to strengthening the operational backbone of organizations, enabling them to remain resilient and productive, even in complex or shifting environments.
She’s not just a consultant—she’s a strategic partner committed to structure, stability, and the kind of operational excellence that drives real, lasting impact.
How Felicia Works With Us
Felicia partners with LAC to support clients who need to shore up the fundamentals of their business operations, particularly on governmental engagements. Whether through team training, workflow optimization, or leadership coaching, she helps clients create the systems and alignment necessary for scalable, sustainable growth.
She also engages in cross-functional partnerships, including with project management and counseling professionals, to offer clients a holistic, people-first approach to operations.
LAC Strategic Objectives Covered
Operational Excellence: Felicia assesses and refines internal systems, helping organizations streamline workflows, reduce friction, and improve day-to-day execution.
Team Growth & Development: Through training and coaching, Felicia fosters stronger team dynamics, clearer communication, and improved productivity across departments.
Founder/CEO Effectiveness: By embedding systems and structure, she frees founders and executives to lead more effectively—no longer caught in the weeds of disorganized operations.
LAC Business Stage Focus
The Builder - Works with businesses in early formation to establish foundational systems and team structures.
The Stabilizer - Supports organizations seeking to optimize performance and professionalize operations.
The Scaler - Partners with leadership to align systems and teams for growth readiness in complex environments.
Client Success Stories
Improved operational workflows for a government contractor, resulting in smoother project execution and stronger compliance outcomes.
Partnered with a small business to deliver tailored team training, increasing employee engagement and internal alignment.
Advised a growing professional services firm on building foundational SOPs and internal communications, enabling them to scale without operational breakdowns.
Need help building a stronger operational backbone or developing your team’s full potential? Connect with Felicia Polk to explore how she can support your growth.
